Shipping policy

SHIPPING & DELIVERY POLICY

Thank you for choosing Snafre. We are dedicated to bringing the freshest, nutrient-locked freeze-dried superfoods straight from nature to your kitchen counter. Below are the terms, conditions, and carrier details that constitute our Shipping Policy.

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1. Shipment Processing Time

We know you are eager to elevate your morning smoothies and healthy routines, so our fulfillment team moves fast:

• Processing Windows: All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and major U.S. holidays).
• Order Cut-Off Time: Orders placed before 9:00 AM PST (Pacific Standard Time) Monday through Friday will begin processing the same business day. Orders placed after 9:00 AM PST or over the weekend will begin processing on the following business day (Monday).
• Shipping Notification: You will receive an automated shipping confirmation email containing your dedicated tracking number (USPS or UPS) as soon as your package is scanned and leaves our Los Angeles fulfillment center.

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2. Shipping Rates, Transit Times & Designated Carriers

We ship exclusively within the United States (including Alaska, Hawaii, P.O. Boxes, and military APO/FPO addresses). To provide full transparency, our delivery methods and associated domestic carriers are outlined below:

Carrier Service Breakdown:

• Standard & Free Shipping (3 – 5 Business Days): Dispatched primarily via USPS Ground Advantage or UPS Ground depending on the regional destination to ensure the most reliable delivery timeline.
• P.O. Boxes and APO/FPO Addresses: Exclusively dispatched via the United States Postal Service (USPS). Estimated delivery for military APO/FPO addresses may vary between 3 to 7 business days depending on military mail transit routes.

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3. Order Tracking & Status Inquiries

• Once your tracking number is generated, please allow 24 hours for carrier scanning portals (USPS/UPS) to update transit progress.
• You can track your shipment anytime directly via the tracking link in your confirmation email or by visiting the carrier tracking portal directly.

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4. Lost, Missing, or Damaged Shipments

Our durable food packaging containers and sealed jars are engineered to protect freshness, but transit damage can occasionally occur:

• Damaged in Transit: If your package arrives with broken seals or jar damage, please photograph the damage and email us at support@snafre.com within 48 hours of delivery. We will immediately dispatch a 100% free replacement order under our 30-Day Risk-Free Satisfaction Guarantee.
• Delivered but Not Received: If tracking shows "Delivered" but you cannot locate the package, please check porch areas, building parcel lockers, or with neighbors. If it is still missing after 2 business days, contact our support team at support@snafre.com and we will file an official tracer and claim with the respective carrier.

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5. Sales Tax & Customs

All products are shipped from within the United States. State sales tax is calculated automatically at checkout based on your specific U.S. shipping destination in compliance with state regulations. There are no international customs fees or import duties for domestic U.S. deliveries.

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6. Corporate Identity & Contact Information

For any questions regarding fulfillment, delivery estimates, or shipping carrier options, please contact us:

• Brand Name: Snafre
• Legal Operating Entity: Shenzhen Tebuen Technology Co., Ltd.
• Registered Business Address: Room 805, Unit 3, Building 1, Zhongjia Mingyuan, Ronghua Road, Guozhan Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, 518112, China
• U.S. Fulfillment & Dispatch Warehouse: 1230 E 6th St, Los Angeles, CA 90021, United States
• Customer Support Email: support@snafre.com
• Customer Support Phone: +1 (626) 216-4775
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)