Refund policy

Snafre Return & Refund Policy

At Snafre, we stand behind the quality and taste of our freeze-dried superfood products. We back every order with our 30-Day Risk-Free Satisfaction Guarantee. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Satisfaction Guarantee (Taste & Preference)

  • Return Window: You have 30 days from the date of delivery to request a refund or replacement.

  • Keep-It Policy (No Return Shipping Required): Due to strict food safety and hygiene regulations, perishable food items cannot be restocked or resold once shipped. If you are unsatisfied with the flavor or texture of an opened jar or powder, you do not need to ship the product back to us.

  • Eligibility: This guarantee applies to your first trial of any individual SKU/flavor. Bulk orders of multiple identical items are limited to a satisfaction refund on one unit.

2. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon receipt.

  • If a jar arrives broken, the safety seal is compromised, or you received an incorrect item, please email us within 30 days of delivery at support@snafre.com with your Order Number and a photo of the damaged/incorrect item.

  • We will immediately send a 100% free replacement or issue a full refund. No return shipment is required for damaged food items.

3. Fees & Restocking Charges

  • Restocking Fees: $0.00 (No restocking fee).

  • Return Shipping Costs: $0.00 / Free. Because we do not require you to return perishable food items physically, you will never be charged for return shipping or return labels.

  • Original Shipping Fees: Original standard shipping charges (if applicable on orders under $45) are non-refundable.

4. How to Request a Refund or Replacement

To initiate a refund or exchange, please follow these steps:

  1. Email Us: Contact our support team at support@snafre.com.

  2. Provide Order Details: Include your Order Number (e.g., #SNAFRE1024) and a brief description of the issue.

  3. Select Resolution: Let us know whether you prefer a full refund to your original payment method or a free replacement with a flavor of your choice.

5. Refund Processing Time

  • Once your refund request is approved by our team, it will be processed immediately.

  • Refunds are credited back to your original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, or Shop Pay).

  • Most financial institutions take 3 to 5 business days to reflect the refund on your bank statement.

6. Contact Information & Business Address

If you have questions about our Return & Refund Policy, or need assistance with a return request, please contact us:

Brand Name: Snafre
Legal Operating Entity: Shenzhen Tebuen Technology Co., Ltd.
Registered Business Address: Room 805, Unit 3, Building 1, Zhongjia Mingyuan, Ronghua Road, Guozhan Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, 518112, China

U.S. Warehouse & Returns Center:
1230 E 6th St, Los Angeles, CA 90021, United States

Customer Support Email: support@snafre.com
Customer Support Phone: +1 (626) 216-4775
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)