Refund policy

Snafre Return & Refund Policy

At Snafre, we stand behind the premium quality and freshness of our freeze-dried superfoods. We back every order with our 30-Day Risk-Free Satisfaction Guarantee. If you are not completely satisfied with your purchase, we are here to assist you with a seamless refund or replacement.

1. 30-Day Satisfaction Guarantee (Taste & Preference)

  • Return Window: You have 30 days from the date of delivery to request a refund or replacement.
  • Keep-It Option for Opened Food Products: Due to strict food hygiene and safety standards, perishable food items cannot be restocked or resold once opened. If you are unsatisfied with the flavor or texture of an opened jar or powder on your first trial, you do not need to ship the opened product back to us. Simply reach out to our support team to claim your satisfaction refund or exchange.
  • Eligibility: This satisfaction guarantee applies to your first trial of any individual flavor/SKU. For multiple units of the same item, unopened units may be returned to our warehouse as outlined below.

2. Physical Return Address (Where to Send Returns)

For any authorized physical returns, unopened items, or dispute resolutions, all packages must be sent to our designated U.S. return and fulfillment center:

  • Recipient / Company Name: Snafre Returns Department
  • Physical Return Address:
    1230 E 6th St, Los Angeles, CA 90021, United States
  • Contact Phone: +1 (626) 216-4775

(Please note: Prior to mailing any package back, please contact our support team at support@snafre.com to receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. Packages sent without prior authorization may experience processing delays.)

3. Damaged, Defective, or Incorrect Items

Please inspect your shipment upon arrival. If your package arrives damaged in transit, the jar seal is broken, or you received the incorrect item:

  1. Contact us within 30 days of delivery at support@snafre.com.
  2. Provide your Order Number and a clear photo of the damaged or incorrect item.
  3. We will immediately arrange a 100% free replacement or issue a full refund. You will not be required to return damaged perishable items.

4. Return Fees & Restocking Charges

  • Restocking Fees: $0.00 (We do not charge any restocking or handling fees).
  • Return Shipping Costs: $0.00 / Free. Where a physical return is required, Snafre will provide a prepaid return shipping label via email for you to download and print at no cost to you.
  • Original Shipping Costs: Standard shipping charges on orders under $45 are non-refundable unless the return is due to our error (e.g., damaged or incorrect product).

5. Step-by-Step Return & Refund Procedure

  1. Contact Support: Send an email to support@snafre.com with your Order Number (e.g., #SNAFRE1024) and the reason for your request.
  2. Resolution Options: Specify whether you prefer a full refund to your original payment method or a replacement flavor.
  3. Return Authorization:
    • If your order qualifies for our Keep-It policy, your refund will be processed immediately without return shipping.
    • If a physical return is requested, we will email you a prepaid return shipping label with instructions to send the item to our Los Angeles facility.
  4. Refund Processing: Once approved (or upon receipt and verification of the returned item at our Los Angeles warehouse), refunds are initiated immediately.

6. Refund Processing Timeline

  • Once processed, refunds are automatically credited back to your original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, or Shop Pay).
  • Most credit card companies and financial institutions take 3 to 5 business days to reflect the refund on your bank statement.

7. Company Identity & Customer Support Contact

If you have any questions regarding our Return & Refund Policy, please reach out to us:

  • Brand Name: Snafre
  • Legal Operating Entity: Shenzhen Tebuen Technology Co., Ltd.
  • Registered Business Address: Room 805, Unit 3, Building 1, Zhongjia Mingyuan, Ronghua Road, Guozhan Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, 518112, China
  • U.S. Fulfillment & Returns Warehouse: 1230 E 6th St, Los Angeles, CA 90021, United States
  • Customer Support Email: support@snafre.com
  • Customer Support Phone: +1 (626) 216-4775
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)