Refund policy

Snafre 30-Day Risk-Free Satisfaction Guarantee

At Snafre, we redefine snacking through food science and 100% transparent ingredients. Your health, wellness, and aesthetic journey are our top priorities. We want you to love your morning lattes, daily smoothies, and healthy baking routines without any hesitation.

That’s why we proudly back every single jar and powder with our 30-Day Risk-Free Satisfaction Guarantee. If you are not completely obsessed with your purchase, we will make it right—hassle-free.

1. 30-Day Taste & Satisfaction Policy

Food preferences are deeply personal, and we want you to explore our superfood collection with absolute peace of mind.

  • Open-Jar Confidence: If you try any of our freeze-dried fruit cubes, whole berries, or superfood powders for the first time and find that the flavor, texture, or coloring doesn't perfectly match your morning ritual, you are covered.

  • The Timeline: You have 30 days from the date of delivery to request a refund or a product replacement.

  • Our "Keep-It" Promise: Because we care about food safety and sustainability, you do not need to ship the opened product back to us. Returned food items cannot be resold, and we want to save you the post office trip. Just keep the jar or pass it along to a friend who might love it!

2. Damages, Defects, and Incorrect Items

Our advanced low-temperature freeze-drying technique locks in over 90% of the live vitamins and natural color, and we use premium counter-worthy jars to protect that crunch. However, transit can occasionally be rough.

  • Please inspect your order upon reception. If a jar arrives cracked, a seal is broken, or you receive an incorrect SKU, contact us immediately.

  • We will fast-track a 100% free replacement shipment or issue a full refund to your original payment method. No shipping return required for damaged food items.

3. Exclusions & Limitations

To keep our guarantee sustainable for everyone, a few fair rules apply:

  • One Flavor Per Customer: The taste satisfaction guarantee applies to the first time you try a specific flavor/SKU. Bulk orders of the same identical product (e.g., buying 5 jars of the same Mango Powder at once) cannot be fully refunded under the "taste preference" clause.

  • Bundle & Promotional Items: For high-value custom kits or bundles, we can issue partial refunds or individual product swaps if a specific item in the box didn't meet your expectations.

  • Shipping Fees: Original shipping charges (if your order was below our $45 free shipping threshold) are non-refundable.

4. How to Process Your Refund or Replacement

We hate bureaucratic red tape just as much as you do. Getting your issue resolved takes less than 2 minutes:

  1. Email Us: Send a quick note to support@snafre.com with your Order Number (e.g., #SNAFRE1024).

  2. Tell Us Why: Briefly let us know what went wrong (e.g., "The Cranberry Powder was too tart for my liking" or "The Dragon Fruit jar arrived cracked"). If it’s damaged, please attach a quick photo to help our quality control team.

  3. Choose Your Solution: Let our team know if you prefer a full refund to your original payment method, or a free replacement of a different fruit flavor you’ve been dying to try.

5. Refund Timeline

Once approved, your refund will be processed immediately.

  • The credit will automatically be applied to your credit card or original method of payment (Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, or Shop Pay).

  • Please note that it typically takes 3 to 5 business days for your banking institution or credit card issuer to post the transaction to your account.